Dot8 Development
Welcome to the support page for apps published by Dot8 Development, including TrainTracker. If you have a question, found a bug, or want to suggest a feature, we're happy to help.
The fastest way to reach us is by email:
dot8development@gmail.comWe usually respond within 1–2 business days.
To help us resolve your issue quickly, please include:
TrainTracker aggregates real-time train information from a variety of official railway and transportation data providers in each supported country. The data is fetched by our servers and streamed to your device.
Train positions are estimated from the reports published by the data providers, which update at different intervals. A short delay or small position offset between the app and the real world is normal and does not indicate a problem with your device or connection.
First, check that your device has an active internet connection. If you are connected and still see no trains, the upstream data provider may be experiencing an outage — this usually resolves on its own. If the problem persists for more than a few hours, please email us.
The trains you see on the map are public vehicle positions, not your personal location. If the app ever needs access to your device's location (for example, to center the map near you), it will ask for your permission first, and you can change this at any time in your device settings. See our Privacy Policy for details.
You can request deletion of your account and associated data by following the instructions on our account deletion page, or by emailing us at dot8development@gmail.com. Account data is deleted within 30 days of the request.
Our data practices are described in full in our Privacy Policy. In short: we do not sell your personal information, and our apps only collect what is needed for their functionality.
Found something broken, or have an idea that would make the app better? Send it to dot8development@gmail.com — we read every message. Please mention the app name and version in your email.